PRIVACY POLICY

Introduction

Mode3 Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mode3.ai and use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Information provided through contact forms or inquiries
• Training preferences and areas of interest
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Other diagnostic data

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Send you updates about our training programs and services
• Process transactions and send related information
• Improve our website and services
• Understand how you use our services
• Comply with legal obligations
• Prevent fraudulent activity and enhance security

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use:

• Necessary Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for marketing purposes

Third-Party Services

We may use third-party services for:

• Analytics (Google Analytics, Vector.co)
• Marketing and advertising (HubSpot, Apollo.io)
• Payment processing
• Email communications

These third parties have their own privacy policies addressing how they use your information.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• With service providers who assist in our operations
• To comply with legal obligations or respond to legal requests
• To protect our rights, privacy, safety, or property
• In connection with a business transaction (merger, acquisition, etc.)
• With your consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional communications related to your use of our services.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information (which we do not do).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at: